Refund Policy

Overview

We want customers to feel comfortable shopping with us. This Refund Policy explains the general rules for returns, refunds, damaged or incorrect items, and order issues. Eligible products may be returned within sixty days, subject to the conditions below.

Return Window

You may request a return for an eligible item within sixty days of receiving it. To begin a return, contact us through the Contact Us page. Please include your order number, the email used at checkout, the item you want to return, and the reason for the request.

Return Condition

Returned items should be in a condition suitable for review. Products that have been heavily used, intentionally damaged, altered, contaminated, or returned without enough information to identify the order may not qualify for a refund. For hygiene and product integrity reasons, some opened or used wellness products may require additional review.

Return Authorization

Please contact us before sending a return. We will provide the appropriate return instructions after reviewing the request. Items sent to an unapproved address or returned without sufficient order information may be delayed or may not be accepted.

Refund Processing

After an eligible return is received and approved, refunds are generally processed within five to ten days. Refunds are normally issued to the original payment method when possible. The time needed for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If an item arrives damaged, incorrect, or incomplete, contact us through the Contact Us page. Please provide your order number and clear photos of the item, packaging, shipping label, or damage when relevant. We will review the issue and explain the available resolution.

Missing Deliveries

If tracking shows unusual delay or delivery cannot be confirmed, contact us so we can review the shipment information. We may ask you to confirm the shipping address, check with household members or building staff, or provide other information needed to investigate the delivery.

Order Cancellations

Cancellation requests should be submitted as soon as possible through the Contact Us page. Because orders may enter processing quickly, cancellation is not guaranteed once fulfillment has started. If an order cannot be cancelled, you may be able to request a return after delivery if the item is eligible.

Changes of Mind

Eligible items may be returned within the return window when you change your mind, provided the return meets the applicable conditions. Contact us before sending the item so we can provide the correct instructions.

Non-Refundable Situations

A refund may be declined when a return falls outside the return window, when an item has been intentionally damaged or misused, when the returned product does not match the item originally purchased, or when required order information cannot be verified. We may also limit refunds in cases involving repeated misuse of the return process.

Promotional Purchases

Unless a product page clearly states otherwise, eligible discounted items are reviewed under the same general return window. If a refund is approved, the refunded amount is based on the amount actually paid for the returned item after applicable discounts.

Currency

Purchases and refunds are processed in USD. Your payment provider may apply its own currency conversion process if your account uses another currency.

Import Duties and Related Costs

Applicable duties and related import charges associated with eligible orders are handled by us. Customers should contact us if they receive an unexpected request for an additional delivery payment before paying it.

Contact

For return, refund, cancellation, damaged item, or delivery issue assistance, please use the Contact Us page.