Shipping Policy

Order Processing

Orders are generally prepared for shipment within one to three days after the order is successfully placed and payment is confirmed. Processing includes order verification, item preparation, packaging, and handoff to the delivery network. Orders with incomplete address information or payment issues may require additional time.

Expected Delivery Time

Expected delivery is generally within six to twelve days after shipment. Delivery timing is an estimate rather than a guaranteed appointment. Carrier operations, address corrections, customs processing, weather, local disruptions, or other circumstances outside our direct control may affect delivery.

Shipping Confirmation

When available, shipping confirmation and tracking information may be sent to the contact information provided during checkout. Tracking updates can sometimes take time to appear after a parcel enters the delivery network.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Please review the recipient name, street information, apartment or unit number, postal code, phone number, and other delivery details before submitting an order. If you notice an error, contact us through the Contact Us page as soon as possible. Address changes cannot be guaranteed after fulfillment has started.

Customs and Import Charges

Applicable duties and related import charges associated with eligible orders are handled by us so customers are not expected to pay unexpected additional fees connected with normal delivery. If a carrier or third party requests an unexpected payment related to an order, contact us before paying so we can review the request.

Delivery Delays

Occasional delays may occur. If tracking has not updated for an unusual period or the delivery estimate has passed, contact us through the Contact Us page. We will review the available tracking information and help determine the appropriate next step.

Delivered but Not Located

If tracking shows delivered but you cannot locate the parcel, first check the delivery area, mailbox, parcel locker, household members, building reception, or nearby safe locations. If the parcel still cannot be located, contact us and provide the order information so we can review the situation.

Damaged Packages

If a package arrives with visible damage, keep the packaging and take clear photos before discarding anything. Contact us through the Contact Us page with your order number and photos of the package and affected item. This information helps us review the issue efficiently.

Incorrect or Incomplete Deliveries

If you receive the wrong item or your order appears incomplete, contact us and include the order number, a description of what was received, and photos when useful. We will review the order record and provide next steps.

Multiple Packages

Some orders may be delivered in more than one package. Separate parcels can arrive at different times even when they belong to the same order. If part of your order has arrived and another part is still in transit, tracking information may show separate shipment progress.

Delivery Responsibility

Once a parcel is delivered to the address provided at checkout, customers should take reasonable steps to secure the package. We are not responsible for loss caused by an incorrect address entered by the customer or by theft occurring after confirmed delivery, although we will review concerns and provide available assistance.

Contact

For shipping, tracking, address, delay, damage, or delivery questions, please use the Contact Us page.